Maintenance Request

Have a maintenance issue?

It's easy to place a maintenance request — just follow the steps below and we will contact you. All repairs should be reported to your Property Manager via email during normal business hours.

Identify the Issue

Determine whether the issue is an emergency or routine maintenance. Check the emergency list below.

Complete the Form

Fill out the maintenance request form with as much detail as possible, including photos if available.

We'll Be in Touch

Your Property Manager will review your request and arrange for a tradesperson to attend as soon as possible.

Emergency Repairs

After-hours repairs are reserved for Emergency Repairs only as classified under the Residential Tenancies Act. An emergency repair is defined as any of the following:

A burst water service or a serious water service leak
A blocked or broken lavatory system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm, fire or impact damage
A failure or breakdown of the electricity or water supply
A failure or breakdown making premises unsafe or insecure
A fault likely to cause injury or damage to a person or property
A serious fault in a staircase, lift or other common area

Please note: Loss of air conditioning or a leaking air conditioner is NOT classified as an emergency repair.

After-Hours Emergency Contacts

For genuine emergencies outside of business hours, contact the relevant tradesperson directly:

Service	Contractor	Contact	Phone
Plumbing (major blockage)	Billabong Plumbing	On Call	0487 778 825
Electrical (power outage)	RMB Aircon	Rob	0402 803 834
Locksmith	Darwin Locksmiths	24 Hours	08 8948 1966

Warning: Costs for contractors to attend after-hours are substantial. If a tradesperson is called out for a non-emergency issue, the tenant will be responsible for all costs incurred.

Submit Your Maintenance Request

Please provide as much detail as possible so we can action your request promptly. Fields marked with * are required.