Have a maintenance issue?
It’s easy to place a maintenance request - just follow these steps and we will contact you.
All maintenance requests must be in writing. Please email our office with a detailed description of the issue. The maintenance contractor will contact you to arrange a convenient time to undertake the repairs. Should you require the repairer to use our office keys for access you will need to provide this authority – in writing. It is important you clean air con filters, washing machine and dryer filters, exhaust fans and ceiling fans monthly. Changing of light globes throughout the property is a tenant responsibility.
Any maintenance arranged directly by the tenant will be at the tenant's cost unless it is proven to be an extreme emergency undertaken after normal business hours. If you require the maintenance contractor to attend a “non-urgent” call out to your property which falls outside of normal business hours you will be required to pay the after-hours call out fee.
Please note, emergencies are considered when there is a danger to a person, a health risk or something causing damage to the building or property. They could also include the safety and security of the property and tenant. All other maintenance requests will need to be reported to Territory Real Estate in writing during office hours. Should you ever require after hours emergency repairs, please contact the following persons:
Electrical JK Electrical 0438 041 286
Plumbing Laser Plumbing 0448 761 721
Locksmiths Darwin Lock n Key 8948 1966
Jacana Energy If you experience problems with electricity supply or fluctuating electricity to your rental property after our business hours contact Jacana Energy directly on 1800 245 092